Privacy Policy

Question: What is your privacy policy?

Answer:

Introduction

This policy was updated on the 24 May 2018.

Under the 1988 Data Protection Act (DPA), Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/ 2426) (Privacy Regulations) and the General Data Provisions Regulations (GDPR) your data controller is: EuroResorts Holidays Limited.

EuroResorts Holidays is committed to ensuring that the privacy of your information is protected always. This Privacy Policy explains how we collect information about you, how we use the information we collect and how you can instruct us, if you prefer to limit the use of your information and procedures that we have in place to safeguard the privacy of your information.

By using our services (including booking a holiday or registering on our websites) you acknowledge that we can collect and use your information as described in this Policy. Protecting your privacy is extremely important to us and we aim to be as clear as possible about how your information is used. If you have any questions about this, or wish to withdraw your consent at any time, contact us using the details in the section: Data Protection and Your Privacy.

Please read this Privacy Policy carefully before submitting any of your information to us. Some ways we use your information are necessary for us to provide our services to you, and others will only be used with your consent.

Please also read our Cookies Policy (which is available at the bottom of this page) and our Terms and Conditions. If you have any questions, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or on 1800 805 905.

When Changes are made

If we change our Privacy Policy and/or any procedures that involve the information that you have provided to us, we will post those changes on our websites. This will ensure you are aware of current information collection methods, uses for that data as well as under what circumstances we may disclose it. Your continued use of our services (including our websites and apps) after this Privacy Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Policy, as amended. We encourage you to bookmark this page and review this Privacy Policy at regular intervals.

Users of our Services

Our online bookings service and the online functions of our websites are only intended for users aged 18 years and over, so please do not use them if you are under 18 years old. As part of the booking process, we will ask for the age and/or date of birth of any persons under 18 years of age within the party. This information is collected so that we can ensure that access to age restricted services (i.e. kids’ clubs) are appropriately adhered to. This information is not used for any other purpose.

By using our websites and by providing us with your information, you acknowledge that we may collect and use your information in accordance with this Privacy Policy. Where you submit information to us through our websites or when you contact us, you confirm that, where you are providing details on behalf of someone else you have permission to do so and that you have read, and agree to, the terms of our Privacy Policy.

Data Protection and Your Privacy

Data Security: While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures in the storage and disclosure of your information, to prevent unauthorised access or any loss of your information. Our security procedures mean that we may occasionally request proof of identity from you before we can discuss your account details or other queries.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and (where you have chosen a password) to create a strong password that cannot be easily identified.

EuroResorts Holidays and all third parties where your information is shared will take full responsibility for ensuring that the most appropriate security measures are in place to protect your information.

Marketing: Where you have given EuroResorts Holidays your consent, EuroResorts Holidays will use your information for some marketing purposes to contact you from time to time regarding offers, news and competitions that we think you might be interested in.

Data Storage: EuroResorts Holidays will store and use your information for a set period. EuroResorts Holidays will cease to use your information for marketing purposes 10 years from the point of last interaction (e.g. last email activity etc.,) or from the point you request EuroResorts Holidays to stop using your information for marketing purposes, whichever is sooner. At this point, your information is then minimised and only used for analysis.

Data Profiling: Data profiling is used to continually improve the quality of EuroResorts Holidays products, services, communications etc., EuroResorts Holidays will use your information to collate statistics or informative summaries about topics such as (but not limited to) customer behaviours, booking patterns and trends etc., EuroResorts Holidays may make automated decisions based on any findings, for example sending you marketing emails with content related to a previous holiday you have booked or that other customers similar to you have booked.

Your right to delete or rectify your information or object to your information being used: You are always in complete control of how we use your information. Where you have consented to us using your information for purposes as set out in this Privacy Policy (for example asking us to store your email address to receive a newsletter), you can withdraw your consent at any time, by contacting us on 1800 805 905 or email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Where you ask us to stop marketing communications, please be aware it may take us a few days (but no longer than a month) to ensure our systems are updated.

You are always entitled to see what information is held about you. If you want to find out what information we hold about you (called a Subject Access Request) or to have any of your information updated or corrected, please email This email address is being protected from spambots. You need JavaScript enabled to view it. . There is no charge for single subject access requests, however EuroResorts Holidays may make a small charge for multiple copies. Proof of I.D. will be required. All requests will be fulfilled within 30 days.

Please note: if you do unsubscribe from promotional contacts, you will still receive essential calls and email communications specifically relating to a booking you have with us.

Legitimate Interests: if you book a holiday or request a holiday quotation, we believe that we can demonstrate that we have a legitimate interest in using your information for some marketing purposes, however you always have a choice.

The Right to Lodge a Complaint: You are always in control of your information and EuroResorts Holidays will always strive to achieve the highest standards in how it collects, used and shares your information. If you feel that EuroResorts Holidays has not handled your information as set out in this Privacy Policy or in other related statements, you have a right to complain to the Information Commissioners Office (ICO). The ICO can be contacted by visiting ICO concerns page or calling 0303 123 1113 where you can report your concerns.

What information do we collect and how do we use it?

We collect information from you:

When you navigate the website, search for, price up and book a holiday and other related products and services from us
If you subscribe to our email, newsletter or brochure schemes
If you interact with our Social Media pages (e.g. Twitter or Facebook)
If you contact our customer services or sales team; or
You respond to a survey or enter a competition (whether via our websites or through Social Media)

We will need to know some details about you such as your name, email address, telephone number (mobile or landline) and payment card details. If you contact us or have an enquiry we will keep a record of this which may include some of your information depending on how you contacted us.

We use the information you provide us:

To provide a high quality service to you
To improve our services for you and to tailor our products and services to your requirements
To get to know our customers better as well as the type of customer that uses our services including using third party data matching agencies or data profiling to help us identify similar customers to you
To identify appropriate partners whose offers we might obtain for you as a EuroResorts Holidays customer (where you have consented to this)
To contact you about EuroResorts Holidays products and services we think you might be interested in, including those of our partners whose offers we have identified (where you have consented to this)
To supply our agents and sub-contractors who are working on our behalf with the required information to process and fulfil your booking and to send you service related emails and text messages for your booking. We will also use these details to send you a follow-up email after your holiday, to check that you were satisfied with your holiday

We may collect more or less Information from you depending on which source we collect it from and which services you are using. We also passively collect details through cookies, log files and other similar technologies. More details of the types of Information we collect are set out below and details of our passive collection of Information can be found in our Cookies Policy.

Collection of information through your use of our websites, Apps and Booking Services

As you use our websites, information may be passively collected by us through our use of cookies, web beacons, log files and other technologies. This allows us to deliver more helpful information, services, tools and advertisements. Please see our Cookies Policy for more information on how we use cookies, and how you can adjust your cookie settings. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of our websites.

In particular, we may collect:

details of your visits to our websites (including, but not limited to, traffic data, location and time data (where you’ve agreed to this), weblogs and other communication data) and the pages that you access.
information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify an individual.

We may use this Information to:

use essential features such as our online booking system.
ensure that content from our websites is presented in the most effective manner for you and for your computer.
help diagnose problems with our servers and to administer our websites.
notify you about any changes to our websites.

The Information we store within cookies is encoded and restricted so only we (and our trusted third parties) can access this Information.

Sharing Information with third Parties

We may need to pass some of this information on to third parties for example, suppliers of your travel and holiday arrangements such as ferry companies etc. who will send you booking related communications, typically by post, email or SMS. The following details where EuroResorts Holidays shares your information. A full list of the individual companies is available on request.

These third parties include:

Travel Partners: if your booking includes a ferry crossing, flight, hotel, car hire etc.., then your personal information will be shared with the relevant travel partner on your booking, for example Irish Ferries or P&O Ferries.
Payment Partners: your information is shared to process payments for you holiday. Our payment partner uses internet standard encryption technology, Secure Socket Layer (SSL) which encodes your credit and debit card details and booking confirmation information before it is sent.
Marketing Database Partners: your information is shared with our marketing database partners to facilitate holiday communications such as pre-departure emails as well as marketing communications as well as managing email suppression lists.
Documentation Partners: your information is shared with a document provider to produce your holiday documentation, for example accommodation vouchers as well as to fulfil direct marketing campaigns, for example to inform you of upcoming new destinations.
Feedback Partners: your information is shared with a feedback partner to deliver your post-holiday surveys that enable you to review and publish feedback about your holiday with EuroResorts Holidays.
Technical Infrastructure: your information may be stored on third party hardware, for example a provider of server space used in day-to-day reservations systems management, or a website / marketing analytics company for analysis, or webchat service provision.
Where a duty exists: If we are under a duty to disclose or share your personal information in order to comply with any legal obligation and/or in order to enforce or apply any other agreements between you and us (for example, debt collection agencies).
Legal Requirements: Where we are obliged to, or permitted to do so, by law, court order, search warrant or similar presented to EuroResorts Holidays by any law enforcement or government officer.

These companies are all based within the European Union except for our provider of webchat services who will store your information in the European Union and the United States of America.

If our business is sold or integrated with another business your information may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business.

We may provide aggregate statistics about you and our other customers, bookings, data patterns and related site information to reputable third party vendors, but these statistics will be entirely anonymous and not include any of your Information.

By using this website, you consent to the information being passed on to those organisations.

Third Party Payments

When you make a payment by ingenico or similar payment solution, by clicking on the proceed to payment button, you understand and agree that: (i) you will be leaving the EuroResorts Holidays website and will be transferring to their payment platform, (ii) any your information you enter shall be subject to their own privacy policy, (iii) your information may be processed and stored outside of the European Union and (iv) they shall be responsible for all processing of your information.

My EuroResorts

When you book a holiday, you will automatically be registered to the My EuroResorts service. As part of this process, we need your name, e-mail address and we may ask you for other information such as your date of birth, for example to update your personal details or to make further purchases online.

We also use this information to allow us, our agents and sub-contractors who are working on our behalf to provide you with this service including facilitating your use of our My EuroResorts service.

Links to External Websites

Our websites may link to a number of external websites, for example Facebook. If you click on one of these links you acknowledge that your access of such websites will be subject to that website's own terms and conditions and Privacy Policy.

EuroResorts Holidays has no control over how your information is used by these websites, where it is stored and, as such, any course of action you have regarding any alleged misuse of such information must be against the owners of the relevant website. You acknowledge that the same information may be provided by you to both that website and EuroResorts Holidays, but only when specifically provided to EuroResorts Holidays is it subject to this Privacy Policy. Please check the relevant Terms and Conditions and Privacy Policy before using such websites.

Behavioural Advertising

We believe that advertising is considerably more interesting when it is relevant to you. Therefore, we may customise the advertisements that you see based upon:

the Information you voluntarily provide to us;
geographic location information (where you have consented for us to do so), which we may determine through your IP address, from your mobile device, or other ways;
information we receive from third parties; or
your visits to our websites or your use of our services (commonly referred to as "Behavioural Advertising").

Advertisers or other third parties using our websites may also engage in Behavioural Advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

You can limit the way that we tailor advertising by objecting to the cookies that we or third parties wish to place on your browser or deleting the cookies that we or third parties have placed on your browser. See the Cookie Policy for more information.

After you have exercised your right to object or reject the use of cookies, you may still see advertisements, but the advertising may not be as relevant to your interests. If you change your computer, change your browser or delete certain cookies, you will need to renew your preferences.

If you would like more information about this practice and to know your choices, please see our Cookies Policy or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1800 805 905.

Cookie Policy

Introduction

Please read this Cookie Policy carefully so that you know how we use cookies, and what we do with your information. This Cookie Policy applies in relation to our website and our mobile site (collectively, “website”). By using our website, you are agreeing to the terms of this Cookie Policy. We may update this Cookie Policy from time to time, so we recommend that you re-visit it occasionally to read through it again.

Cookie Consent

The EuroResorts Holidays website’s cookie settings are programmed to allow all cookies. This helps us to provide you with the best experience and allows us to improve the functionality of our site. If you continue to browse the website without adjusting these settings, you are consenting to allow all cookies to be issued to you. However, you are always in control and you can change your cookies settings at any time by adjusting your browser settings. Please note that if you refuse cookies, some of the functionality of our web site will be lost and we cannot guarantee how our website will perform for you.

What is a cookie?

A cookie is a small file that contains information that is transferred to your browser and/or computer's hard drive.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a more suitable experience when you browse our website and allows us to improve the functionality of our site. We also use cookies to make the content of our website more relevant and helpful to you during subsequent visits, for example, by remembering which parc or accommodation page you last visited or searched for.

You can adjust your browser settings on your computer to always refuse cookies. If you have not done this, our website will issue cookies as soon as you visit us. Users should note that, if you refuse cookies, some of the functionality of our website will be lost and we cannot guarantee how our website will perform for you. You can find more general information about cookies at www.allaboutcookies.org.